Terms and Conditions (General Conditions of Sale)

Last updated: 18/08/2025 – Contract language: Italian

1. Identification of the Seller

These General Terms and Conditions of Sale (the "Terms and Conditions") govern the purchase of digital products and services offered by IFG eCommerce di Francesco Guiducci (VAT no. 16879681001), with registered office at Via Giacinto Pullino 72, 00154 Rome (RM), Italy. Contact details: info@ifgecommerce.com (email) – +39 378 683 2777 (WhatsApp). IFG eCommerce operates both for consumers pursuant to Legislative Decree 206/2005 (Consumer Code) and for professional customers; in the latter case, the provisions of the Civil Code apply.

2. Object

The website sells digital products and services , including guides and checklists (PDF and Excel formats), video courses and other online training content (access to the IFG eCommerce Academy), individual consultations and customized training, ongoing support/maintenance packages for Shopify eCommerce, custom development or redesign of Shopify websites, and other digital informational/training materials (hereinafter, collectively, the "Products" or "Services"). The essential features of each Product/Service are described on the relevant pages on the website.

3. Recipients, Accounts and Eligibility

Purchases are permitted to adults with legal capacity and to businesses/professionals . Account registration procedures require the entry of truthful and complete information; the user is responsible for maintaining the confidentiality of their login credentials. IFG eCommerce reserves the right to refuse or cancel orders in the event of abuse, manifest pricing errors, fraud, or violation of these Terms. The Customer's qualification as a consumer or professional is relevant for the purposes of applying specific legal protections (e.g., right of withdrawal, legal guarantee), as detailed in the following paragraphs.

4. Pre-contractual information and conclusion of the contract

Before placing an order, the Customer is clearly provided with the mandatory information required for distance selling: the seller's identity and contact details, the essential characteristics of the Product, the total price (including taxes), payment method, delivery or delivery method, the existence or exclusion of the right of withdrawal (if applicable), and the availability of after-sales assistance. The contract is deemed concluded when the Customer completes the online order process (by submitting the checkout form with payment) and IFG eCommerce accepts the order by sending a confirmation email containing a purchase summary and a copy of these Terms and Conditions. This electronic procedure satisfies the formal requirements for distance contracts and the information requirements of the Consumer Code.

5. Prices, VAT and Payments

All prices are in euros and include VAT at the statutory rate, unless otherwise specified (for example, prices shown net for non-EU B2B purchases or special tax regimes). The total price and applicable taxes will be displayed at checkout before confirmation. The following payment methods are accepted: Shopify Payments (major credit/debit cards) and PayPal . Payment is always required in advance , and the effectiveness of the contract or use of the Product/Service is conditional upon successful payment. Upon request, professional customers (VAT holders) will be issued an electronic invoice , subject to the provision of the necessary information (company name, address, VAT number/Tax Code, and SDI or PEC code for the Exchange System).

6. Customized Services and Continuous Maintenance

If the Client purchases or requests customized services (e.g., Shopify e-commerce site design or redesign, customized audits, ongoing consulting), provision will be as agreed between the parties. Operational details (project scope, delivery times, included activities) will be defined via email or specific contract, based on the Client's needs.

Specifically, ongoing assistance and maintenance services are offered on a fixed-term basis (e.g., quarterly, semi-annually, or annually ), with payment for the entire period in advance. Upon expiration of the agreed-upon period, the service automatically terminates without automatic renewal : any continuation will occur only if the Customer voluntarily decides to purchase a new package for a further period. There are no penalties or renewal obligations. Any unused assistance hours or activities by the end of the period cannot be cumulated with subsequent periods, unless otherwise agreed in writing. Except as provided for consumer withdrawal (see §8), the Customer is not entitled to a refund for early termination upon their request during the service period already paid for.

Pursuant to Article 59, paragraph 1, letter a) of the Consumer Code, the right of withdrawal is also excluded for personalized services already fully performed, if the performance began with the express consent of the consumer.

7. Delivery of Digital Products and Provision of Services

Unless otherwise agreed, Digital Products are provided exclusively in electronic format . After order confirmation and receipt of payment, the Customer will receive an email at the address provided with the details for accessing the purchased content. In particular:

• Guides, checklists, templates, and other digital files: provided via download links or access to the reserved area. Download links are generally valid for at least 30 days from the date of purchase and may have a usage limit (e.g., a maximum of 3 downloads for each file) for security reasons. Customers are advised to save a copy of the files on their device after downloading.
• Video courses and Academy content: accessible via the indicated online platform (for example, access to the IFG eCommerce Academy with reserved credentials). Instructions for creating an Academy account and accessing videos or training modules will be sent via email.
• One-on-one consultations and personalized training: After purchase, IFG eCommerce will contact the Customer (or provide a booking schedule) to arrange a meeting date and time (e.g., video conference) and determine the tools to be used (video calling platform, telephone, or other means indicated on the Service page).

Any technical requirements necessary to use the Products (e.g., compatible software versions, minimum Internet connection, etc.) or known limitations (e.g., available consultation times) are indicated on the information pages for each Product/Service on the website. The Customer is responsible for ensuring they have the necessary technical resources.

8. Personal Use License and Intellectual Property

The purchase of digital content does not transfer ownership of the related copyright or intellectual property rights to the Customer, which remain with IFG eCommerce (or the legitimate third-party owners). The Customer is granted a permanent, non-exclusive, non-transferable, and non-sublicensable license to use the purchased materials for personal use only , limited to private or internal use. Any reproduction, copying, sharing with third parties (even free of charge), publication, modification, adaptation, resale, or commercial exploitation of the purchased digital content is prohibited without the prior written authorization of IFG eCommerce. Products intended for internal business use may only be used by the purchasing organization's personnel, with further external distribution prohibited.

IFG eCommerce adopts systems and measures to protect its intellectual property and prevent unlawful use of its content (such as digital watermarks , download tracking, or other anti-piracy measures). Any violations of these license terms may result in immediate revocation of the license and the adoption of appropriate legal action.

9. Right of Withdrawal (Consumer Customers)

The provisions of this paragraph apply exclusively if the Customer has purchased as a consumer (i.e., a natural person acting for purposes other than business or professional activity). Pursuant to Articles 52 et seq. of the Consumer Code, the consumer has a 14-day period to withdraw from a distance contract, barring exceptions.

Digital products: For digital content supplied via a non-material medium (download or online access), the right of withdrawal is excluded once the digital content has been used, provided that the consumer has expressed consent to immediate delivery and accepted that the right of withdrawal will be forfeited upon purchase. This exception is provided for by Article 59, paragraph 1, letter o) of the Consumer Code. In practice, the consumer may be required to select a specific consent box at checkout; in the absence of such consent, IFG eCommerce reserves the right not to immediately execute the digital content delivery until the 14-day withdrawal period has elapsed.

Services: For services (e.g., personalized consultations) that have already been fully performed before the 14-day period expires with the consumer's express consent, the right of withdrawal is excluded. If the service began at the consumer's request within the withdrawal period but has not yet been completed at the time of withdrawal, the consumer must pay IFG eCommerce an amount proportional to the amount provided up to the time of withdrawal, as provided for by Article 57, paragraph 3 of the Consumer Code (partial refund with deduction of the value of the service already rendered).

How to exercise the right of withdrawal: Consumers who have the right to withdraw and intend to exercise it must notify IFG eCommerce within the applicable deadline (14 days) by sending an explicit declaration (e.g., a letter sent by post or email to the contact address) expressing their desire to withdraw and indicating the product/service purchased and the order date. The standard withdrawal form provided in Annex I(B) of the Consumer Code may be used, but it is not mandatory. IFG eCommerce will confirm receipt of the withdrawal request by email.

Effects of withdrawal: In the event of a valid withdrawal from the contract by the consumer, IFG eCommerce will refund all payments received for the product or service (with the exception, if applicable, of the portion corresponding to the service already performed at the consumer's request), without undue delay and in any case within 14 days from the day on which it is informed of the consumer's decision to withdraw. The refund will be made using the same payment method used by the consumer for the initial transaction, unless otherwise agreed.

It is reiterated that the withdrawal rules do not apply to customers purchasing as professionals/businesses (B2B), nor to online digital content after the start of use with the user's consent.

At checkout, the consumer must confirm by checking the appropriate box their wish to immediately execute the contract and receive the digital content, thereby accepting the loss of their right of withdrawal. Failure to do so will result in the delivery of the digital product being delayed until the 14-day withdrawal period expires.

10. Digital Content Compliance and Updates (Consumers)

IFG eCommerce is committed to providing digital content and services that comply with the contract , i.e., correspond to the description provided and are suitable for the stated or normally intended use. In compliance with current legislation (Legislative Decree 206/2005 as amended by Legislative Decree 170/2021 implementing EU Directive 2019/770), where applicable, IFG eCommerce ensures that any necessary updates are made to keep the digital content compliant for the period of time reasonably expected by the consumer or for a different period specifically indicated in the Product information. Such updates may include, for example, security updates or corrections of critical errors in the materials provided.

In the event of a lack of conformity of the purchased digital content or digital service, the consumer is entitled to the remedies provided by the Consumer Code: restoration of conformity (for example, by providing updated or replacement content), a proportional price reduction , or termination of the contract with refund of the amount paid, according to the conditions and limits established by Articles 135-terdecies et seq. of the Consumer Code. These remedies are granted to the consumer without additional costs and without prejudice to the right to compensation for damages.

Note: Except as expressly provided for specific Products (e.g., access to future editions of a course or included updates indicated on the sales page), the purchase does not automatically entitle the Customer to receive updated versions of the digital content in the event of developments in the subject matter covered. The materials and information provided reflect the state of the Shopify platform and related technologies as of the date of their publication. Any subsequent changes by Shopify or other third-party platforms may render some portions of the content obsolete or partially inaccurate , and this does not in itself constitute a lack of conformity of the Product with respect to the original agreement. IFG eCommerce, having no control over the developments of third-party platforms, assumes no responsibility for any subsequent discrepancies or loss of functionality due to updates or changes made by such third parties after the content has been published.

11. Limitations of Liability

To the extent permitted by applicable law, IFG eCommerce shall not be liable to the Customer (whether consumer or professional) for:
a) improper use or use of the digital products by the Customer that does not comply with the instructions;
b) incompatibility of the digital Products with the Customer's hardware, software or IT configurations, not due to the fault of IFG eCommerce;
c) malfunctions, delays, or interruptions in the provision of Products/Services due to force majeure (e.g., unforeseeable events or events beyond the seller's control) or third-party services, tools, or platforms over which IFG eCommerce has no control (e.g., hosting blackouts, Shopify service suspensions, telecommunications problems);
d) loss of data or other indirect/consequential damages suffered by the Customer which are not attributable to fraud or gross negligence on the part of IFG eCommerce (in any case, the Customer is required to make backup copies of the downloaded materials);
e) obsolescence or failure to update parts of the digital content due to changes or developments in the Shopify platform or third-party services that occurred after the content was published.

Nothing in these Terms excludes or limits IFG eCommerce's liability in the event of willful misconduct or gross negligence , nor is it intended to limit the mandatory rights recognized by law to consumers. In any case, outside of the cases of strict liability established by law, IFG eCommerce's liability for damages to a professional customer, if permitted, may not exceed the total value of the order to which the claim refers.

12. Customer Obligations and Correct Use of the Products

The Customer agrees to use the purchased Products and Services in compliance with the law, these Terms, and any instructions provided. It is prohibited to use the materials in a manner that violates the rights of IFG eCommerce or third parties, or for unlawful purposes. In particular, as previously indicated, the unauthorized distribution of digital content covered by a personal use license is prohibited . The Customer must also refrain from any activity that could damage, compromise, or interfere with IFG eCommerce's IT systems (such as hacking attempts, the introduction of malicious code, etc.). IFG eCommerce reserves the right to suspend access to the Customer's digital Products or online services if it detects abusive conduct or violations of these Terms, without prejudice to any other legal remedies.

13. After-sales assistance, complaints and ADR

For any technical assistance requests, reports, or complaints regarding the Products/Services, the Customer can contact IFG eCommerce by email at info@ifgecommerce.com or via the contact details provided on the website. IFG eCommerce is committed to responding to customer communications within a reasonable timeframe and resolving any issues as best as possible.

If a dispute is not resolved through customer service or a direct complaint, the consumer customer has the right to contact Alternative Dispute Resolution (ADR) bodies. Specifically, they may use one of the mediation and conciliation bodies accredited by the competent Ministry, such as the Chambers of Commerce, or other ADR bodies specializing in consumer disputes. Please note that the European Union's historic ODR platform for online dispute resolution was discontinued in 2025; any references to ODR procedures in previous documents must be updated to reflect the new competent national ADR tools. The consumer retains the right to take ordinary legal action, should he deem it appropriate.

14. Privacy and Cookies

Customers' personal data is processed in accordance with Regulation (EU) 2016/679 ( GDPR ) and current Italian legislation on the protection of personal data (Legislative Decree 196/2003 and subsequent amendments), in the manner and for the purposes indicated in the site's Privacy Policy and, with regard to the use of cookies and tracking tools, in the relevant Cookie Policy . These documents are made available to the user and form an integral part of these Terms. By continuing with the purchase, the Customer declares having read this information.

15. Changes to the Conditions

IFG eCommerce reserves the right to update or modify the content of these Terms and Conditions at any time, for example, to comply with new legal provisions or to meet organizational and commercial needs. In the event of any changes, the "Last Updated" date at the top of the document will be updated. The new clauses will apply exclusively to contracts concluded after the update is published on the website. For orders already placed and ongoing contracts, the Terms and Conditions in effect at the time of purchase will continue to apply, unless subsequent changes are required by mandatory laws (in which case the latter will apply directly).

16. Safeguard Clause (Partial Nullity)

If one or more provisions of these Terms and Conditions are held to be invalid, void, or unenforceable under the law, this will not affect the validity and enforceability of the remaining provisions. The invalid provision will be automatically modified to the extent necessary to render it valid and enforceable, taking into account the parties' will and applicable law. Any tolerance by IFG eCommerce of Customer behavior in violation of these Terms and Conditions does not constitute a waiver of the rights under these Terms and Conditions.

17. Applicable Law and Jurisdiction

The sales contract between the Customer and IFG eCommerce is deemed to have been concluded in Italy and is governed by Italian law . Specifically, the Consumer Code and, where not otherwise provided, the provisions of the Civil Code apply to relationships with consumers.

For any dispute relating to the interpretation, execution or validity of these Conditions or the sales contracts:

• If the Customer is a consumer resident in Italy , the sole jurisdiction lies with the court of the consumer's place of residence or domicile, as provided for by art. 66-bis of the Consumer Code.
• If the Customer is a professional/entrepreneur or a consumer residing outside of Italy , any dispute will be referred exclusively to the Court of the place where IFG eCommerce has its registered office, i.e. the Court of Rome , unless otherwise provided by any applicable international regulations or conventions.

In any case, any mandatory rights granted to the consumer by the law applicable in his country of residence (if belonging to the European Union) will be safeguarded.

18. Contacts

Owner of the e-commerce site: IFG eCommerce di Francesco Guiducci – Headquarters: Via G. Pullino 72, 00154 Rome (Italy). Email: info@ifgecommerce.com – Tel/WhatsApp: +39 378 683 2777.

For any questions regarding these Terms and Conditions or to request assistance, please use the contact details above. IFG eCommerce is available for clarification and support to ensure a satisfying shopping experience that complies with current regulations.