Terms and Conditions (General Conditions of Sale)
Last updated: 28/08/2025 – Contract language: Italian
1. Identification of the Seller
These General Terms and Conditions of Sale govern the purchase of digital products and services offered by IFG eCommerce di Francesco Guiducci (VAT no. 16879681001), with registered office at Via Giacinto Pullino 72, 00154 Rome (RM), Italy. Contact: info@ifgecommerce.com . IFG eCommerce operates with consumers pursuant to the Consumer Code and with professional clients, to whom the provisions of the Civil Code apply.
2. Object
The ifgecommerce.com website sells digital products and services, including guides and checklists (PDF, Excel), video courses and online training content (access to the IFG eCommerce Academy), personalized consulting and training, support and maintenance packages for Shopify eCommerce, custom development or redesign of Shopify websites, and additional digital informational and training materials. The key features of each Product or Service are described on the relevant pages.
3. Recipients, Accounts and Eligibility
Purchases are permitted to adults of legal capacity and to businesses or professionals. Account registration requires truthful and complete information; the user is responsible for maintaining the confidentiality of their credentials. IFG eCommerce may refuse or cancel orders in the event of abuse, manifest pricing errors, fraud, or violation of these Terms. The Customer's qualification as a consumer or professional determines the application of specific legal protections.
4. Pre-contractual information and conclusion of the contract
Before placing an order, you are provided with the seller's identity and contact information, product characteristics, total price including taxes, payment method, delivery or delivery method, the existence or exclusion of the right of withdrawal ( if applicable), and availability of after-sales support. The contract is concluded upon completion of the checkout process with payment and acceptance of the order via a confirmation email containing a purchase summary and a copy of these Terms and Conditions. This procedure satisfies the requirements for distance contracts set forth in the Consumer Code.
5. Prices, VAT and payments
Prices are in euros and include VAT unless otherwise indicated. The total price and taxes are displayed at checkout before confirmation. Accepted payment methods: Shopify Payments and PayPal. Payment is required in advance and is conditional on the effectiveness of the contract and use of the Product or Service. Customers with a VAT number will receive an electronic invoice upon providing the required information, including their SDI or PEC (certified email address).
6. Personalized services and continuous maintenance
For customized services, provision is based on agreements between the parties; the scope, timing, and included activities are defined via email or contract. Assistance and maintenance services have a fixed term with advance payment; upon expiration, they terminate without automatic renewal. Unused hours cannot be accumulated unless otherwise agreed in writing. Except for consumer withdrawal, no refunds are due for early termination at the customer's request during the period already paid. Pursuant to Article 59, paragraph 1, letter a, of the Consumer Code, withdrawal is excluded for customized services already fully performed with express consent.
7. Delivery of digital products and provision of services
Digital products are provided in electronic format. After order confirmation and payment, the Customer receives an email with access instructions. Digital files (guides, checklists, templates) are provided via download links or a reserved area; links are generally valid for at least 30 days and may have limited usage for security reasons. Video courses and Academy content can be accessed via the designated platform with reserved credentials. For consultations and personalized training, a date, time, and tools will be agreed upon. Technical requirements and limitations are indicated on the Product/Service pages; the Customer must have the necessary technical resources.
8. Personal Use License, Intellectual Property and Trademarks
The purchase of digital content does not transfer ownership of the copyright or intellectual property rights, which remain with IFG eCommerce or third-party owners. A perpetual, non-exclusive, non-transferable, non-sublicensable personal use license is granted, limited to private or internal use. Reproduction, copying, sharing with third parties, publication, modification, adaptation, resale, or commercial exploitation of the content without written permission is prohibited. For products intended for internal business use, use is limited to personnel of the purchasing organization.
IFG eCommerce adopts anti-piracy measures (e.g., digital watermarks, download tracking, and access controls). Violations may result in the license being revoked and appropriate legal action being taken.
Trademarks and distinctive signs. "IFG eCommerce" is a registered trademark , including the name and logo. IFG eCommerce Academy , the domain name ifgecommerce.com , and other distinctive signs associated with the products and services are also protected. It is prohibited to use, register, or reproduce these signs without written authorization, even in confusing or combined forms, in domain names and subdomains, social media handles and pages, online advertising campaigns, meta tags and keyword advertising, software, promotional materials, products, or services, as well as to engage in conduct that creates a risk of confusion, association, competitive exploitation, or free-riding. Violations may result in an injunction, removal, and obscuring of infringing content, seizure and destruction of material, transfer or reassignment of domain names, compensation for damages and disgorgement of profits, publication of the order, and reimbursement of legal fees. Where appropriate, the conduct may be reported to the competent authorities. Merely descriptive and nominative use in good faith is permitted, within the limits of informational necessity and without prejudice to the distinctive or advertising function of the trademark.
9. Right of withdrawal for consumer customers
This applies only if the Customer is acting as a consumer. The 14-day right of withdrawal for distance contracts is exercisable pursuant to Articles 52 et seq. of the Consumer Code, subject to exceptions. For digital content supplied via a non-material medium, withdrawal is excluded once use has begun, if at the time of purchase the consumer has consented to immediate delivery and accepted the loss of the right of withdrawal. For services already fully performed upon express agreement within 14 days, withdrawal is excluded; if the service has been started but not completed, a fee proportional to the amount already provided is due. To exercise the right of withdrawal, where applicable, the consumer sends explicit communication within 14 days, indicating the product or service and the order date; IFG eCommerce will refund the amounts due within 14 days of receiving the decision to withdraw, using the same payment method unless otherwise agreed. The withdrawal rules do not apply to professional customers or to online digital content after use has begun with consent.
10. Digital Content Compliance and Consumer Updates
IFG eCommerce provides digital content and services that comply with the contract and, where applicable, performs any necessary updates for the reasonably expected period or for the period specifically indicated in the Product information. In the event of a lack of conformity, the remedies provided by the Consumer Code apply, including restoration of conformity, price reduction, or termination with refund, pursuant to Articles 135-terdecies et seq.
11. Limitations of liability
To the extent permitted by law, IFG eCommerce is not liable for improper use of the Products by the Customer, incompatibilities beyond its control, malfunctions or interruptions due to force majeure or third-party services, data loss or other indirect damages not attributable to fraud or gross negligence, or obsolescence due to developments in third-party platforms. Nothing limits the mandatory rights of consumers. For professional customers, where permitted, any liability for damages may not exceed the value of the order to which the claim refers.
12. Customer obligations and correct use of the Products
The Customer uses the Products and Services in compliance with the law and these Terms. Unauthorized distribution of digital content covered by a personal use license is prohibited. The Customer shall refrain from activities that could damage or interfere with IFG eCommerce's systems. It is prohibited to falsely represent oneself as a partner, authorized reseller, or affiliate, or use IFG eCommerce's distinctive marks in domains, social media handles, campaigns, meta tags, or other forms likely to create confusion, association, or unfair competitive advantage. In the event of violations, IFG eCommerce may suspend or disable access, without prejudice to any legal remedies.
13. After-sales assistance, complaints and ADR
For technical assistance, reports, or complaints, the Customer can contact info@ifgecommerce.com or the contact details provided on the website. If the dispute is not resolved through customer service, the consumer can contact accredited ADR bodies. The European Union's historic ODR platform has been discontinued; any previous references must be updated to the relevant national ADR tools. The possibility of taking ordinary legal action remains unaffected.
14. Privacy and Cookies
Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Italian legislation, as indicated in the site's Privacy Policy and Cookie Policy . These documents form an integral part of these Terms.
15. Changes to the Conditions
IFG eCommerce may update or modify the content of the Terms and Conditions at any time. In the event of changes, the "Last Updated" date will be updated. The new clauses apply to contracts concluded after publication, unless mandatory legal provisions also apply to ongoing relationships.
16. Safeguard clause (Partial invalidity)
If one or more provisions are held to be invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be deemed modified to the extent necessary to remain valid and enforceable, taking into account the parties' intentions and applicable law. Any tolerance does not constitute a waiver of rights.
17. Applicable law and competent court
The contract is deemed to have been concluded in Italy and is governed by Italian law. For consumers residing in Italy, the court of the consumer's place of residence or domicile shall have jurisdiction pursuant to Article 66-bis of the Consumer Code. For professionals or consumers residing outside Italy, the Court of Rome shall have exclusive jurisdiction, unless otherwise provided for by applicable international law or conventions. The mandatory rights of consumers in their own EU country remain unaffected.
18. Contacts
Owner of the e-commerce site: IFG eCommerce di Francesco Guiducci. Headquarters: Via G. Pullino 72, 00154 Rome (Italy). Email: info@ifgecommerce.com . For communications regarding these Terms and Conditions or for assistance, please use the contact details provided. IFG eCommerce is available to ensure a shopping experience compliant with current regulations.
