Exercise of the Right of Withdrawal

In compliance with EU Directive 2023/2673, consumers residing within the European Union have the right to withdraw from distance contracts within 14 days without any penalty and without providing any reason. To ensure maximum transparency and accessibility, the procedure can be carried out online directly without any obligation for prior registration or authentication on the website. The request is submitted through a two-step validation system and immediately generates an acknowledgment of receipt on a durable medium sent via email.

Pursuant to Article 59 of the Consumer Code, the client is informed that the right of withdrawal is excluded for goods made to measure or clearly personalized, for goods liable to deteriorate or expire rapidly, and for sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery.