Refund policy

Last updated: 5 September 2026

This policy governs withdrawal, refunds and remedies relating to digital products and professional services purchased from IFG eCommerce, without limiting mandatory rights granted by applicable law.

1. Consumers and business customers

Consumer-protection rules apply when the buyer acts as a consumer and the relevant legal requirements are met. Purchases made for business or professional purposes are governed by the applicable contract, quotation or order and by applicable law.

2. Digital products and digital content

For digital content not supplied on a tangible medium, consumers have a right of withdrawal during the applicable period, subject to statutory exceptions. For paid contracts, early loss requires performance to have begun, prior express consent, acknowledgment of the loss of the right and contractual confirmation as required by Articles 51 and 59 of the Italian Consumer Code. Purchase or access alone does not remove mandatory rights.

3. Professional services

Consumers can withdraw from distance service contracts within the statutory period. If they expressly request performance to begin during that period, a proportionate amount for services already supplied may be due on withdrawal, subject to statutory conditions. For paid services, the right is lost after full performance only with prior express consent to commencement and acknowledgment that the right will be lost on completion.

4. Conformity of digital content and digital services

Where relevant, the Italian Consumer Code remedies for digital content and digital services, as amended by Legislative Decree 173/2021, apply: restoration of conformity, price reduction or termination under the statutory conditions. This policy imposes no 14-day deadline for reporting a defect. No term limits mandatory rights.

5. Results of professional services

Any entitlement to a refund depends on the nature of the purchase, work actually performed, agreed terms and applicable statutory rights. Failure to achieve a commercial outcome that was not guaranteed, such as a specific revenue level, conversion rate, search ranking or AI citation, does not by itself create a right to a refund when the agreed service has been properly performed. Statutory remedies for breach or lack of conformity remain unaffected.

6. How to exercise withdrawal

Where the right exists, use the online EU withdrawal function or send another unequivocal statement, including by email to info@ifgecommerce.com. For the services and digital content described here, the ordinary period is 14 days from contract conclusion, subject to statutory exceptions and extensions. Provide your name and enough information to identify the contract; an order number is useful but is not the only way to identify it.

For cases covered by Article 54-bis of the Italian Consumer Code, the law requires an acknowledgment on a durable medium to be sent without undue delay after online confirmation, including the declaration's content and transmission date and time. The function does not predetermine whether the right exists in an individual case.

7. Refunds and termination of access

For a valid withdrawal, the refund due is made without undue delay and within 14 days of communication of the decision to withdraw, using the same payment method unless expressly agreed otherwise without costs to the consumer. Amounts, permitted deductions and other remedies follow applicable law. The period does not begin with discretionary approval of the request.

Where a licence or right of access ends following valid withdrawal, refund or termination, use must cease to the extent required by law and contract, without prejudice to mandatory consumer rights.