Refund policy

Last Update: March 21, 2026 – Owner: IFG eCommerce® by Francesco Guiducci

ART. 1 – SCOPE OF APPLICATION AND DEFINITIONS

1.1. This policy governs the procedures for exercising the right of withdrawal and the refund processes related to the purchase of Digital Products (guides, checklists, templates), E-learning Services (Academy), and Professional Services (consulting, technical audits, software development) provided through the website www.ifgecommerce.com.

1.2. Consumer Customer: A natural person acting for purposes outside their trade, business, craft, or profession (Legislative Decree 206/2005).

1.3. Professional Customer: A natural or legal person purchasing with a VAT number for professional purposes. Professional Customers are not entitled to the protections provided by the Consumer Code, unless otherwise agreed in writing.

ART. 2 – EXCLUSION OF THE RIGHT OF WITHDRAWAL (DIGITAL PRODUCTS)

2.1. Nature of the Good: Digital products provided by IFG eCommerce® consist of digital content not supplied on a tangible medium (immediate download or streaming).

2.2. Legal Exception (Art. 59, let. o, Italian Consumer Code): The Consumer Customer expressly acknowledges and accepts that the 14-day right of withdrawal is totally excluded once the execution of the contract has begun.

2.3. Commencement of Execution: Execution is deemed to have begun at the moment the Customer downloads the file, opens the access link, or performs the first login to the Academy platform.

2.4. Consent and Forfeiture: At the time of checkout, the Customer provides express prior consent to the beginning of the execution and declares to accept the consequent loss of the right of withdrawal, in accordance with current legislation.

ART. 3 – WITHDRAWAL AND REFUNDS FOR PROFESSIONAL SERVICES

3.1. Obligations to Do: For 1:1 consulting and maintenance/development services:

  • Pre-execution withdrawal: The Consumer Customer may withdraw within 14 days of the order if the performance has not yet begun, obtaining a full refund.
  • Partial execution: If the performance has begun at the Customer's request but is not yet completed, in the event of withdrawal, an amount proportional to the services actually provided (pro rata temporis) shall be due to the Owner.
  • Post-execution exclusion: The right of withdrawal is excluded for services already fully performed (Art. 59, let. a, Italian Consumer Code).

ART. 4 – LACK OF CONFORMITY AND LEGAL GUARANTEE

4.1. Guarantee for digital content: Pursuant to Legislative Decree 170/2021, the Owner is liable for any lack of conformity existing at the time of supply.

4.2. Remedies: In the event of a damaged file or non-functional link, the Customer is obliged to immediately report it to info@ifgecommerce.com. The Owner will proceed, free of charge, to restore conformity by sending a new link or performing a technical repair of the link.

4.3. Termination: Should restoration prove impossible or excessively burdensome, the Customer shall be entitled to an appropriate price reduction or termination of the contract with a relative refund.

ART. 5 – LIMITATIONS AND EXCLUSIONS FROM REFUND

Refund requests based on the following will not be accepted:

  • Technical Incompatibility: Lack of minimum hardware or software requirements not attributable to the Owner (e.g., inability to open Excel or PDF files on obsolete devices).
  • External Obsolescence: Structural changes made by third parties (e.g., Shopify core updates or third-party App updates) that make the educational content partially obsolete after purchase.
  • Lack of ROI: Failure to achieve specific economic or sales objectives, as these are obligations of means and strategic training.

ART. 6 – OPERATING PROCEDURE FOR REQUESTS

6.1. Formal Requirement: Every request for assistance or refund must be sent exclusively to info@ifgecommerce.com, mandatory indicating the Order Number in the subject line.

6.2. Terms: Reports of technical defects must be received within 14 days of the discovery of the defect.

6.3. Evaluation: The Owner will examine the request within 3 working days. If approved, the refund will be issued within 10 working days using the same payment method used for the original purchase.

ART. 7 – ABUSE OF POLICY AND TRADEMARK PROTECTION ®

7.1. Fraudulent Behavior: Should attempts at abuse be detected (e.g., systematic download of materials followed by unfounded payment disputes or "chargebacks"), the Owner reserves the right to immediately suspend all access and take appropriate legal action to protect their credit and the IFG eCommerce® registered trademark.

7.2. License Revocation: In the event of an approved refund, the license to use the materials shall terminate immediately, and the Customer is required to destroy every digital copy in their possession.

ART. 8 – FINAL PROVISIONS

This policy is an integral part of the General Terms and Conditions of Sale. For anything not expressly provided for, the rules of Italian law shall apply.