Exercising the right of withdrawal online

For distance purchases made by consumers, the right of withdrawal is governed by the applicable consumer-protection rules and, where provided for, may be exercised within 14 days without giving a reason. The starting point, conditions and any exceptions depend on the type of goods or services and the circumstances of the contract.

This page provides an online function for submitting a withdrawal statement when the right applies. The procedure facilitates submission and handling of the request, but it neither extends nor restricts rights provided by law and does not constitute automatic certification of compliance for an individual contract.

Specific exceptions or conditions may apply to certain categories of goods, services and digital content, including those provided for by the Italian Consumer Code where applicable. Before submitting a request, consult the Terms and Conditions and the withdrawal information applicable to the purchased product or service.