IFG Returns & Withdrawal

IFG Returns & Withdrawal is the Shopify app by IFG eCommerce for organizing return requests and, where applicable, the online withdrawal function. It connects requests to Shopify orders, also supports guest customers and keeps the workflow inside a dedicated admin interface.

The goal is to reduce manual steps and make the path clearer for merchants and customers, without presenting the software as a legal compliance certification for the store.

Requests overview

Illustration for IFG Resi & Recessi: parcel and circular arrow for returns management.

Key features

Storefront requests

Dedicated forms for starting return and withdrawal requests directly from the online store.

Order verification

The request is connected to Shopify order data to reduce errors and manual reconstruction.

Guest customers

The workflow can also be used when the customer does not sign in to a Shopify account.

Admin management

Requests are collected in a dedicated panel for review and management by the merchant.

Email confirmations

The workflow includes confirmation communications consistent with the request received.

Shopify integration

The app uses Shopify ecosystem tools to limit manual changes to theme code.

Returns statistics

Illustration for IFG Resi & Recessi: bar chart representing return trends.

Who it is for

Designed for Shopify merchants who want a more structured way to manage post-purchase returns and withdrawal requests, especially when the current process depends on email, external forms or manual checks.

Form configuration

Illustration for IFG Resi & Recessi: stylized form and configuration controls.

Scope and limits

The app supports the operational workflow but does not determine on its own whether a right of withdrawal applies, does not replace the merchant's policies and does not provide a legal compliance certification. Requirements and configuration must be checked for the specific case.

Frequently asked questions

Does the app manage both returns and withdrawal requests?

Yes. The product is designed to collect and manage both workflows within the scope configured by the merchant.

Can a customer use it without an account?

Yes. The storefront workflow also supports guest requests and connects them to the order data available in Shopify.

Do I need to edit theme code manually?

The integration uses Shopify's supported tools where available, reducing the need for merchants to edit theme files manually.

Does the app guarantee legal compliance for my store?

No. It structures and automates the process, but legal applicability, policies and configuration must be assessed for each merchant.

What happens if I change theme?

After a theme change, any blocks or app embeds used by the workflow should be checked and re-enabled on the new theme when required.

Developed by IFG eCommerce

The product comes from IFG eCommerce's operational work on Shopify stores and is maintained as proprietary IFG software.

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