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IFG AI Chat is the Shopify conversational assistant developed by IFG eCommerce to answer visitors using real information from the store. The widget can combine AI chat and contact channels while keeping products, prices, availability and product-page links within the data read from Shopify.
The merchant controls behavior, tone and knowledge base from the admin, while replies can show product cards with live data when relevant.
An integrated conversational panel for answering visitor questions in the online store.
Can use title, price, availability and product links read from the store for catalog-aware answers.
The merchant can add and maintain information used to guide the assistant's answers.
Name, avatar, tone, length, instructions and suggested questions can be configured from the app admin.
The widget can offer alternative contact channels when the merchant configures them.
Analysis surfaces help identify conversations, uncertainty signals and recurring topics to improve.
Designed for Shopify stores that want immediate assistance based on information already present in the store, fewer repetitive questions and better visibility into missing purchase-journey content.
The assistant should not invent product data or commercial promises. Answer quality depends on the information available in the store and knowledge base; when a fact cannot be verified, the correct behavior is to state the limit or direct the visitor to the configured human channel.
Yes. Within the supported scope it can use live store data to compose relevant answers and product cards.
Yes. The merchant can configure assistant identity, tone, length, instructions and suggested questions.
Yes. Those channels can be configured as alternatives or widget actions depending on the chosen setup.
No generative system can guarantee zero errors. The app therefore uses Shopify data, rules, knowledge-base content and deterministic guards where possible.
They help identify incoming questions, uncertainty and information that can be improved in the store or knowledge base.
IFG AI Chat is an embedded Shopify product with a simple goal: use existing store data better without turning chat into an opaque system disconnected from the catalog.
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